Help & Support
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Frequently Asked Questions
How do I get started?
Sign in at /connect, create a project, and describe what you want to build. Camelia — the AI copilot — coordinates the specialist agents across documents, design, CAD, and flows automatically.
What file formats do I get?
CAD generation produces a GLB for web viewing plus a STEP archive for CAD software (Fusion 360, SolidWorks). Documents and reports export as standard files from your project.
How much does it cost?
Bring your own provider API keys and HIIE is free — your keys are encrypted, used server-side only, and never leave the vault. Credits and subscriptions only apply when you use HIIE-managed infrastructure.
How is my data protected?
Project data is stored encrypted and cryptographically scoped per account. Secrets and BYO keys are encrypted at rest and never returned to the browser. See /security for the full picture.
A flow or build failed. What do I do?
Check the /status page to see if services are up. If they are, try re-running it. If the issue persists, use the form above and include what you were doing — bug reports are triaged at high priority.
Can I connect my existing apps?
Yes — the Connections section links your accounts (via Composio) so agents and flows can act on the apps you already use. You authorize each integration explicitly.
Resources
Knowledge Base
Search 1,500+ articles on agents, flows, CAD design, billing, troubleshooting, and more.
Product Roadmap
See what we have shipped, what we are building now, and what is coming next.
Service Status
Check if HIIE services are running. Updated every 30 seconds.
Changelog
Release notes and version history for every HIIE update.