Who operates HIIE and how to reach the security team
HIIE is operated by a real company with published contact channels for security, privacy, and support questions.
Who operates HIIE
HIIE is operated by Arthur Labs, Inc., a Wyoming C-Corp headquartered in Omaha, Nebraska. This information is published on the Security page.
How to reach the right team
There are dedicated email addresses depending on what you need:
- Security issues and vulnerability reports: [email protected]
- Privacy and data-handling questions: [email protected]
- General support: [email protected]
If you've discovered a potential vulnerability or suspect a security incident, the security address is the best path to reach the people who can act on it quickly.
Where security details are documented
The /security page is the canonical place for HIIE's security posture. It covers TLS in transit; AES-GCM encryption at rest with server-only keys that are never sent to the browser; per-user data isolation; the fact that no payment card data is stored (Stripe, a PCI-DSS Level 1 provider, handles payments); the infrastructure (Cloudflare with encrypted D1, plus a self-hosted CAD service on Railway); and Sentry-based error and dependency monitoring. It also lists the breach-notification commitments under GDPR Articles 33 and 34 and several US states.
Other resources
For questions that aren't security-specific, the Help & Support page offers a contact form that creates a support ticket, and there are resources like the knowledge base, roadmap, status page, and changelog.