Finding answers in the knowledge base
The knowledge base at /kb is HIIE's library of self-serve documentation. It is often the fastest way to answer a question without waiting on support.
What it covers
The knowledge base spans the areas you actually work in: agents and Camelia, flows, CAD and design, billing and credits, connections, security, and troubleshooting. Articles are organized into categories so you can browse a topic.
How to use it
Start from /kb and browse by category. If you are new, the onboarding and core-loop articles are a good entry point; if you hit an error, the troubleshooting material pairs well with checking /status.
When the knowledge base is the right tool
Reach for the knowledge base when you want to understand how a feature works, confirm what HIIE does (and does not) do, or resolve a common issue on your own. It is built for self-service, so you can get unblocked at any hour.
When to escalate
If the knowledge base does not cover your situation, or you have found a defect, switch to the contact form on /help. That creates a tracked support ticket, and bug reports are handled at high priority. The knowledge base is linked prominently from the /help page's Resources section.