Support And Resources
8 articles
Getting help through the /help contact form
The /help page hosts a contact form, an FAQ, and links to the knowledge base, roadmap, status, and changelog. The form works signed in or out.
How a contact-form submission becomes a HubSpot support ticket
Submitting the /help form creates a tracked ticket in HubSpot. A subject and message are required, and your account email is attached automatically when signed in.
Reporting a bug (submitted at high priority)
Report bugs through the /help contact form; they are triaged at high priority. Check /status first, then include clear reproduction details.
Checking service health on the /status page
The /status page reports the health of HIIE's backend services and updates every 30 seconds. Check it first when a build, flow, or CAD job fails.
Following product updates on the changelog and roadmap
The /changelog records release notes and version history; the /roadmap shows what shipped, what's in progress, and what's next. Both are linked from /help.
Finding answers in the knowledge base
The /kb knowledge base is a category-organized library covering agents, flows, CAD, billing, security, and troubleshooting — the fastest self-serve path.
What information support can see when you're signed in
Submit the /help form signed in and your Clerk account email is attached to the ticket automatically; signed out, include contact details yourself.
Where to ask onboarding questions about the core loop
Onboarding flow: sign in at /connect, create a project, describe what to build, and Camelia coordinates the agents. Use the /help FAQ, /kb, the contact form, or Camelia herself.